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Our porters collect at residents’ doors, manage waste-area capacity, and report concerns to your community team.
A dedicated porter serves your community, with trained staff available to cover absences and emergencies.
Your porter learns your community’s layout, collection route, and service requirements. That familiarity builds continuity and accountability, night after night.
Background-checked WSI associatesEvery porter is an associate, not a contractor or subcontractor.
Multiple days of training and orientation cover service procedures, Fair Housing basics, and communication with residents.
Quality is part of the training from day one.Six deep, every service night. If your porter can’t make it, the next person in line covers the route that night.
0missed service nights
since July 1, 2024
Your dedicated porter serves your community night after night and knows its layout and routines.
Every service nightTrained WSI associates who step in when a porter is out, so the route still runs that night.
Supervisors who support routes across a group of communities and can cover service themselves.
Managers responsible for service across a district, ready to staff or cover a route.
Oversees service across the region and makes sure every route in it is covered.
The rest of the WSI team, up to ownership, stands behind every service night.
Completed service is checked at every community, at least once per quarter.
Need a closer look? Request an additional audit when a concern arises.
Use the client portal to review nightly notices, past records, and Photo Watch images.
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